Does MyHostCenter require a credit card to sign-up for and account?
How do I pay my invoice?
Can I pay my account using PayPal?
How do I update my payment method on file?
What payment methods do you except?
How do I prepay for my hosting service?
I want to make a payment via check; where do I send my payment?
Where can I view my upcoming invoice?
When will my hosting plan renew?
Why is my account suspended?
Can I change my bill date?
Will I receive a notice when my account is up for renewal?
Where can I view receipts for previous payments I made to MyHostCenter?
Will you renew my domain name for me?
I no longer need a domain name that I registered through MyHostCenter; how do I make sure I am not billed for it again?
Why did you renew my domain name 30 days prior to its expiration date?
My domain name was set to auto-renew; why didn’t MyHostCenter renew it for me?
I submitted a cancellation request for a hosting plan; why was I still charged for the renewal?
If I cancel before the end of my hosting term, do I get a refund?
How do I cancel my hosting plan?
Does MyHostCenter require a credit card to sign-up for and account?
Yes, all accounts must be setup with a valid credit card. Once your account is active, you will have the option of paying your future invoices via credit card, online check or PayPal.
If your account is currently secured with a credit card or online check, we will automatically deduct your payment on the invoice due date. If you would prefer to use a separate payment method, or if you have received and invoice via email that you would like to pay, you can do so through your Customer Manager at https://my.jumpline.com. From the My Account tab you will see a link to Pay Invoices under the Billing Information section.
Can I pay my account using PayPal?
Yes, you can pay any outstanding invoices using PayPal through your Customer Manager, located at https://my.jumpline.com.
How do I update my payment method on file?
To update the payment method on file for your account, simply login to your Customer Manager at https://my.jumpline.com and click the My Account tab. Under the Billing Information section you will find an option to Edit Payment Method.
What payment methods do you except?
We currently accept Visa, MasterCard, American Express, Discover, eCheck (online checks) and Paypal. If you would prefer to pay with a physical check or money order, you may do so by sending your payment to:
MyHostCenter
Attn: Billing Department
101 E. Town St.
Suite 540
Columbus, Ohio 43215
USA
How do I prepay for my hosting service?
We do not generally accept payment prior to the creation of a future invoice, which occurs 30 days prior to the due date on your account. Once an invoice has been generated for your MyHostCenter account, you can login to your Customer Manager at https://my.jumpline.com to make your payment.
I want to make a payment via check; where do I send my payment?
You can send your payments to:
MyHostCenter
Attn: Billing Department
101 E. Town St.
Suite 540
Columbus, Ohio 43215
USA
Where can I view my upcoming invoice?
While we will send you a copy of your upcoming invoices via email 30 days prior to your next due date, you can also view your invoices through your Customer Manager at https://my.jumpline.com. From the My Account tab, under the Billing Information section you will see links to view any outstanding invoices open on your account.
When will my hosting plan renew?
All hosting plans that are active on their invoice due date will be automatically renewed on that date.
If we do not receive payment for your MyHostCenter account within 30 days following your invoice due date, your account will be suspended. Your account will remain suspended for 15 additional days, at which point all delinquent plans will be deleted.
Once an account is created we are unable to change the bill day for your account. This bill day will be used for all future renewals.
Will I receive a notice when my account is up for renewal?
Yes, we will send out billing notifications via email to all of our customers 30 days prior to your next invoice due date.
Where can I view receipts for previous payments I made to MyHostCenter?
You can view all receipts by logging into your Customer Manager at https://my.jumpline.com and clicking on Payment History under Billing Information.
Will you renew my domain name for me?
Unless you have changed the renewal option for your domain name to Let Expire, we will attempt to renew your domain name 30 days prior to its expiration date. To ensure that we are able to complete the process, please make sure that the payment information is up-to-date on your MyHostCenter account.
I no longer need a domain name that I registered through MyHostCenter; how do I make sure I am not billed for it again?
If you no longer wish to use your domain name, you can set the renewal option for your domain name to ‘Let Expire’ through your Customer Manager
To make this update, first login to your Customer Manager at https://my.jumpline.com and click on the My Products tab. From the product page click the ‘View Details’ link for the domain name that you are working with. Once you are on the details page for your domain name registration you will see a link to Change Renewal Options under the Product Information section. Simply follow the steps to complete the process.
Why did you renew my domain name 30 days prior to its expiration date?
When you register a domain name it is automatically set to be auto-renewed. To ensure that you do not lose the use of your domain name, MyHostCenter will attempt to renew your domain name 30 days prior to the actual expiration date for the domain name. (note: you do not lose time when the domain name is renewed early, the automatic one year renewal will simply extend your domain name one year forward from the actual expiration date)
You do have the option to turn off the auto-renewal for your domain name, however if it is a name that you want to keep, we strongly suggest you continue to have the domain name auto-renewed to avoid the possibility of losing the domain name.
My domain name was set to auto-renew; why didn’t MyHostCenter renew it for me?
The reason your domain name was not renewed is because we were unable to collect payment for the renewal prior to completing the process. To ensure that your domain name is renewed without issue, please be sure to keep a valid payment method on file for your account so the payments for the renewal can be automatically deducted.
I submitted a cancellation request for a hosting plan; why was I still charged for the renewal?
We will automatically renew all plans that are active on your account on the invoice due date. If you submitted a cancellation request for a plan on a date following your invoice due date, your hosting plan will be renewed automatically.
If I cancel before the end of my hosting term, do I get a refund?
We do not offer prorated refunds for early termination of your hosting plans.
How do I cancel my hosting plan?
To cancel a hosting plan, login to your Customer Manager at https://my.jumpline.com and click on the My Products tab. From here, click ‘view details’ for the plan you would like to cancel. Click Change Renewal Options under the Product Information section to complete your cancellation.
Note: If you wish to cancel your service, you must do so prior to your next due date to avoid being charged for additional month(s) of service.